FAQ & Policies
General Questions
What should I wear to class?
We recommend wearing comfortable clothes that you don’t mind getting a little messy. We recommend bringing an apron or towel. Closed-toe shoes are required for safety in the classroom.
Do I need any experience to join?
No experience is necessary! Many of our classes are suitable for beginners unless otherwise specified.
What’s included in the class fee?
All materials and tools are included unless stated otherwise. This typically includes clay, our tool library, glazes and access to our firing service (pricing or inclusion for firing differs depending on program)
How long is each class?
Class durations vary, but most sessions run between 1.5 to 2.5 hours. Check individual class listings for exact times.
Bookings & Payments
How do I book a class?
Bookings can be made through our website, if you need assistance or to join a waitlist for a sold out program please contact us directly. Payment is required to secure your spot.
Can I reschedule or cancel a class?
To reschedule or cancel a with a full reimbursement we require at least 2 weeks prior to the commencement date. If you notify us between 14 & 7 days we’ll try our best to fill the seat, however we cannot guarantee this. With less than 7 days unfortunately we can’t offer a refund, by this stage we are already preparing for the class and will struggle to fill this seat. You are however welcome to pass your seat on to a friend & notify us that someone will be attending in your place.
Do you offer gift vouchers?
Yes, we offer digital gift vouchers that can be used toward any class or program. If you would like a physical card to transfer these details onto, please see us during our opening hours.
Studio, Materials & Services
How long does it take to fire my piece?
It typically takes 4 – 6 weeks after our workshop or short course to have your items fired and ready for collection, depending on our kiln schedule.
Do you offer a public firing service?
We do not offer firing services to the public at this time. We have a limited kiln capacity at our studio and have set up the space to exclusively offer firing within our studio. There is no room or system in place for firing works created outside of our studio. Please do not email us and ask us about this, we don’t have time to reply and will not make exceptions in any circumstance.
Do you sell clay to the public?
Unfortunately the clay we have in the studio is for our members’ program and term classes only.
Do you offer private tutoring?
We currently do not offer private tutoring services.
Do you offer studio memberships or casual studio access?
Currently we offer a membership program for those who want regular studio access and to deepen their pottery practice in a supportive, community setting. We do not currently offer casual studio access but if this is something that interests you please let us know!
Can I host a private event or group class?
Yes! We offer private group bookings for birthdays, team-building, or special events. Please contact us to discuss your needs.
Can I visit your studio?
We love meeting new people and keen potters, clay community is part of what makes our studio great. Drop ins can be tricky as we are busy hosting classes & running a studio. If you’d like to visit, see if we have an upcoming open day, or send an email enquiry to arrange a time. [email protected].
Can I volunteer my time at your studio?
We appreciate your enthusiasm in wanting to get your hands dirty. But we also value peoples time and prefer to pay employees rather than seek out volunteers. If you have a background in ceramics/pottery and are seeking paid work. Please feel free to send through your artist CV & cover letter. We will keep them on hand for when jobs become available and be in touch.
Youth & Family Participation
Can my child attend alone?
Children aged 12–17 are welcome to attend our adult classes with a parent or guardian present on-site, however please let us know prior to booking in so our teachers can be prepared. For younger children, we offer specific family and kids’ workshops.
Accessibility & Inclusion
Is the studio accessible?
Our studio and non-gendered bathroom are wheelchair accessible from the street. Please let us know about any specific needs in advance and we’ll do our best to accommodate you.
Is your classroom setup adjustable?
The classroom is arranged to be flexible and supportive of various learning needs. Seating is available at tables with the option of backrest chairs for added comfort on request.
Do you offer NDIS Participation?
Yes! We are happy to accommodate NDIS participants. If your plan includes funding for community participation or skill-building activities, we are happy to co-operate with your plan provider to support your application.
Other
Can I bring food or drinks?
Yes, feel free to bring snacks. We also have a kitchenette with a microwave and tea-making facilities for you to use.
Missed Booking Policy
6-Week Term Classes
We understand that sometimes you may not be able to attend a class. While we don’t offer make-up sessions or class swaps during the term, an Open Studio session is available to book as part of your term package. This is an unsupervised session that gives you the chance to catch up on missed work or enjoy some extra clay time at your own pace.
Workshops & Short Courses
Unfortunately, make-up sessions are not available for one-off workshops or short courses. These sessions are designed with specific content for a set date, and your seat is reserved just for you. As such, they can’t be transferred or made up at a later time.
Why This Policy?
We know it can be annoying when life gets in the way of making, however this policy helps ensure fairness for all students and allows us to run a smooth, well-prepared studio environment. Thank you for understanding!
Booking Reservation Policy
For our 6-week courses, we offer a $45.00 non-refundable deposit to hold your place for later in the year. Opening up our classroom for you to book & plan well in advance of attending. Where you have booked with a $45.00 deposit, this is non-refundable. However where a cancellation does occur, please let us know asap & we’ll be happy to provide you a credit note to attend our classroom at a different date.
Where a change or swap needs to be made on your booking, we’ll provide you with a $45.00 credit & you will be welcome to purchase a different time slot that is available on our website. Where a class is “sold out” we can not provide access to that class, as it is full.
The final amount remaining on your booking will be invoiced 4 weeks prior to class beginning, you’ll then have 14 days to complete the payment. Ensuring your booking is fully paid for 2 weeks prior to the course start time.
Where payment has not been made 14 days prior, your booking deposit will be lost & your booking cancelled. We’ll then offer this seat to our waitlist & the class is no longer reserved for you.
Where less than 14 days notice is given for cancellation of your booking with us, you will no longer have the option of a credit note for your reservation price of $45.00. This is due to the administrative cost involved with filling, finding & replacing your lost booking at short notice.