COVID policy
No make-up sessions are offered for missed classes.
Where covid has caused a disruption to your booked class or workshop, we can not offer make-up session or refunds.
Due to the high volume of disruptions to our classroom at this time, it has become too difficult to manage.
Note that your class/seat has been held for you, in this way we have honoured your purchase. See further details below under “refund policy”.
Our studio works hard to create fun & inclusive events where all attendees are welcomed. At this time, Gov policies are in place and all vaccination & mask wearing policies apply in our studio where stated by Gov guidelines.
Covid vaccinations will be requested to be viewed upon entering our studio & at the beginning of each 6 week term or workshop. Please have these ready & available when you attend our studio.
We will however accept gov mandated exemptions, these must be arranged in accordance with your Dr & gov guidelines and must also be provided upon entry to our studio. For more information on Gov vaccinations & exemptions, see here
Refund policy
The below applies to all bookings, across term classes as well as workshops.
When a booking is made for workshops or a 6 week term, your seat is reserved in the classroom for that specific time, date & class. No make-up sessions are offered for missed classes, except where our studio has been forced to close due to gov restrictions or we’re unable to book a teacher.
Where ample notice is given for cancellations, 14days+ prior to your class beginning, we offer a refund in full.
This time frame allows us enough time to advertise & fill your seat.
Where less than 14 days notice is given. No refund will/can be offered, unless the seat is filled. It is unlikely at this late stage that we will be able to re-sell/fill your seat.
With less than 7 days notice, we will no longer put the seat back-up for sale & no refund can be offered.
Please make your best effort to attend all booked sessions and times, understand our refund & missed class policy.
Ensure the class you are booking is the session you wish to attend.
Our refund policy can change, at any time, without notice.
Missed Classes
In an instance of a missed session whether workshop or a 6 week term, we do not offer replacement or make-up classes.
Workshops: Where attendance is failed, no make-up session can be offered. This is because the seat booked was held & honoured already for that class. If you’d like to send a friend in your place at short notice, just send us a quick email & let us know.
6 Week Term: Each of our classes is booked out with the correct materials and equipment for each available seat in that class. This means when our classes are sold out, they are full.
When booking a 6 week term, your seat is held for you in the class time you have booked, each week for 6 weeks. We do not offer make-up sessions or swapping of days during our 6 week term. This is because all seats have been allocated and filled.
It’s important to our teachers to know who is in their classroom, so they can get to know you & support their students through the 6 week program.
Please understand this is a blanket decision for all circumstances across our classroom, to ensure fairness to each student and smooth running of classes.
Please make your best effort to choose a time slot that suits your schedule across the 6 weeks.
If you have however missed a class, you can make your request at students@bisquestudios.com and we will do our best to support you where Covid tests or illness have meant you couldn’t attend your booked session. If this is the case, please get in touch at the earliest notice. Though understand there are no guarantees for make-up sessions.
Q&A
Frequently Asked Questions;
Do you offer a firing service? no. We have a limited kiln capacity at our studio and have set up the space to exclusively offer firing within our studio. There is no room or system in place for firing works created outside of our studio. Please do not email us and ask us about this, we don’t have time to reply and will not make exceptions in any circumstance.
Studio program? If you’re interested in our studio program, please read the page about our studio program. You can apply for access there. Our studio program access is available multiple days & times of the week & does include access to our kilns. We have no program for those who wish to make off site & glaze in our studio… Our studio program is exclusive to those who with to make, create, glaze & fire all within our studio walls.
Can I visit your studio? We love meeting new people and keen potters, clay community is part of what makes our studio great. Drop ins can be tricky as we are busy hosting classes & running a studio. If you’d like to visit, see if we have an upcoming open day, or send an email enquiry to arrange a time. hello@bisquestudios.com.
Can I volunteer my time at your studio? We appreciate your enthusiasm in wanting to get your hands dirty. But we also value peoples time and prefer to pay employees rather than seek out volunteers. If you have a background in ceramics/pottery and are seeking paid work. Please feel free to send through your artist CV & cover letter. We will keep them on hand for when jobs become available and be in touch.